Frequently Asked Questions

Everything you need to know about your etnies gear and orders.

How long will it take for my order to ship?

Standard orders are typically processed within 1-2 business days. Once shipped, delivery usually takes 3-7 business days depending on your location.

What is your return policy for footwear?

We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the tags are still attached and the shoebox is not damaged.

How do I know what size to order?

etnies shoes generally run true to size. We recommend checking our detailed Size Guide available on each product page to compare international conversions.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

Are your shoes durable for skateboarding?

Absolutely. etnies is rooted in skateboarding, and our footwear features reinforced materials like STI Evolution Foam and Michelin rubber outsoles for maximum durability.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.